Omnichannel Advisor

DHL Express is seeking an Omni-channel Advisor in Winnipeg, MB. In this role, you will deliver consistent, quality service across all inbound customer touch points including calls, chats, and emails.

Shift: Monday to Friday, 12pm–8pm EST (11am–7pm CST)
Wage: $20.30/hour, increasing per the Collective Bargaining Agreement (CBA)

Duties and Responsibilities

• Respond to all incoming call, chat, and email interactions within grade of service targets; maintain AHT and quality target of 90%
• Handle 3 chats simultaneously while researching in-house applications and documenting inquiries
• Provide professional and timely responses to customer inquiries on shipment status
• Gather and provide information on shipment status, address changes, and proof of delivery
• Book pick-up calls using the automated dispatch system and provide rates for quoted and tariff customers
• Keep customers informed and updated th...