Omnichannel Business Analyst (Five9 and Salesforce)

Summary

We are looking for a collaborative, business‑focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9, Salesforce Service Cloud, Salesforce Sales Cloud, and related omnichannel applications.

This role is ideal for an analytical problem‑solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools.

Key Responsibilities

Business Analysis & Process Optimization

• Partner with business stakeholders to understand workflows and opportunities for improvement
• Document business requirement...