Omnichannel Customer Architect/Strategist

We are seeking a high energy and innovative leader to join our Omnichannel Centre of Excellence to develop new, specialized capabilities for Axtria, and to accelerate the company’s growth supporting our clients’ omnichannel marketing strategies.

Job Overview:

We are seeking a Customer Experience Architect who will serve as the strategic owner of end-to-end experiences across key customer groups—HCPs, HCOs, Patients, and Consumers. This role will design, map, and optimize customer journeys to enable seamless, personalized engagement across channels. The ideal candidate brings deep expertise in US pharmaceutical marketing, journey mapping, service design, and hands-on partnership with Brand Managers to translate brand goals into actionable engagement strategies.

Key Responsibilities:

Customer Journey Architecture:

• Develop detailed, insight-led end-to-end cu...