Omnichannel Customer Service Director

International Company is Looking for a: Omnichannel Customer Service Director Requirements Bachelor’s degree in Business Administration or a related field. Advanced English proficiency is required. Minimum of 8 years of experience leading management-level teams (directors/managers) and large-scale operations across multi-site environments, Business Process Outsourcing (BPO), and/or in-house service organizations. Position Objective Lead and transform the end-to-end customer service organization by integrating retail store operations and digital support channels into a seamless, high-performing, customer-centric ecosystem. This role is responsible for delivering best-in-class customer experience, improving operational efficiency, and accelerating the transition toward a digital-first service model while ensuring consistent service quality across all customer touchpoints. What is this position expected to achieve? Own the end-to-end customer experience across all support channels, includ...