Omnichannel Customer Service Leader (Digital-First)

Confidential Careers is seeking a leader to transform the end-to-end customer service organization in Mexico City.The role will integrate retail operations and digital support into a high-performing ecosystem, ensuring best-in-class customer experience across all channels.The successful candidate will have a Bachelor's degree and a minimum of 8 years in leadership roles, especially in Business Process Outsourcing.Critical tools include AI, CX platforms, and agile methodologies.
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