Omnichannel Excellence Lead

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MAIN FOCUS AND MISSION:
As the Omnichannel Excellence Lead, you will play a pivotal role in leading the Center of Excellence to drive strategic transformation across the commercial organization. Your core mission goes beyond the mere implementation of tools; you will establish organizational best practices by seamlessly integrating commercial strategies with digital solutions. In this role, you will be responsible for spearheading the omnichannel vision, setting new standards in customer engagement, and driving the continuous optimization of customer experience (CX) through best-in-class tactics that serve as a benchmark for the entire company.

KEY RESPONSIBILITIES :
o Center of Omnichannel Excellence: Establish and institutionalize a Center of Omnichannel Excellence framework by defining best-in-class omnichannel processes and standards to ensure consistent, high-quality execution across the organization.
o Strategic Planning and Leadersh...