Omnichannel Systems Administrator

Axos Business Center, Corp

About This Job

We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows.

Key Responsibilities

Five9 & Omnichannel Platform Ownership

• Configure, maintain, and optimize Five9 call center solutions
• Diagnose and troubleshoot Five9 issues
• Build, test, and deploy enhancements
• Support additional omnichannel applications

Salesforce & Integration Support

• Work within Salesforce ecosystem
• Troubleshoot integration points between Five9 and Salesforce
• Partner with Salesforce teams

Technical Analysis & Troubleshooting

• Review logs and...