On-Site 1st/2nd Line Support Technician

Converge is growing, and we’re looking for an enthusiastic and customer‑focused On‑Site 1st/2nd Line Support Technician to join our Managed Services team. This is a hands‑on, customer‑facing role where you’ll be the go‑to technical expert on site, supporting users, resolving incidents, and ensuring our customers receive exceptional service every day.

If you’re passionate about technology, thrive in a fast‑paced environment, and enjoy solving problems that make a real difference to end users, we’d love to hear from you.

What you’ll be doing

• Providing on‑site 1st and 2nd line technical support to end users
• Troubleshooting and resolving issues across desktops, laptops, mobile devices, and core infrastructure
• Handling escalations and ensuring incidents are resolved within agreed SLAs
• Supporting technologies including Windows 10/11, Microsoft 365, Active Directory, DNS/DHCP, VPN, and networking
• Performing proactiv...