On-Site Applications Engineer

Job Summary

The On-Site Applications Engineer will be based on the customer site and will oversee matters related to Flowserve’s mechanical seal products. The role includes troubleshooting, customer training, performance reviews, and ensuring agreed KPIs are achieved.

Responsibilities

• Handle all assigned activities at customer location, including correspondence, open orders, drawings, recommendations, proposals, failure analysis, engineering/service support, provision of training, closing active quotations, coordination activities, establishing KPIs with target setting, and conducting quarterly and annual performance meetings.
• Provide timely reports to management and customers on KPIs and other correspondence as necessary to manage the overall health of the customer partnership.
• Provide on‑site analysis of failed seals and equipment, perform an in‑depth RCFA as required, and work with all departments at the assigned site to collect ...