On-Site Desktop Support Engineer Axiom Technologies

Join Axiom Technologies as an On-Site Desktop Support Engineer, focusing on optimal service delivery in North York, Ontario. Provide first and second-level IT support while managing service requests efficiently.
This role is designed for a skilled professional with 3+ years in IT infrastructure support. Candidates will troubleshoot hardware and software issues, ensuring compliance with security protocols and enhancing user satisfaction. Effective communication with users and IT peers is essential for resolving issues promptly.
Key Responsibilities:
• Provide first and second-level technical support to end-users
• Monitor queue for timely resolution of desktop issues
• Escalate technical problems as needed
• Update ServiceNow and other repositories promptly
• Perform hardware installations and upgrades
Requirements:
• Minimum 3 years of IT infrastructure support experience
• A+ certification and at least one from Cisco or Microsoft
• Proficient in Window...