On-site Desktop Support Engineer

Req ID:

Job Summary

The Desktop Support Engineer is responsible for leading a team of desktop support associates and ensuring high-quality end-user IT support services. This role involves hands-on technical troubleshooting, client interaction, coordination across IT teams, and driving remediation activities related to network operations and information security. The role supports hardware, software, LAN, voice, and video services while ensuring compliance with security and operational standards.

Roles & Responsibilities

• Lead and coordinate a team of desktop support associates to ensure effective service delivery.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Provide on-site and remote desktop support to end users.
• Install, configure, maintain, and upgrade desktops, laptops...