On-Site Experience Manager at Woodbine

Elevate guest experiences as the On-Site Experience Manager at Woodbine Entertainment Group. Lead a dedicated team to provide exceptional service at both Woodbine Racetrack and Woodbine Mohawk Park.
In this hands-on managerial role, you will oversee guest relations, manage employee performance, and collaborate with cross-departmental leaders. Your leadership will drive the delivery of outstanding hospitality and customer care. With your expertise in issue resolution and staff management, you will ensure every visitor leaves satisfied and engaged.
Key Responsibilities:
• Supervise and lead team of supervisors and employees
• Resolve guest complaints with professionalism and care
• Manage operations meetings for optimal guest experiences
• Summarize daily racing schedules and events
• Drive corporate initiatives including loyalty programs
Requirements:
• Minimum 5 years in hospitality or guest services
• At least 2 years in a leadership role
• Post-second...