On-site - Incident Manager

On-site - Incident Manager page is loaded## On-site - Incident Managerlocations: ARE - DU - DUBAItime type: Full timeposted on: Posted Todayjob requisition id: **Job Description:**Job Description: • Responsible defining and documenting the DXC processes and procedures (Incident, Change, Problem, Capacity, Availability etc.) and be a process manager for these. • Link customer processes with DXC operational procedures. • Support the customer process owners in improving the maturity level of the customer processes. • Reports and follow up Service Level metrics on a weekly and monthly basis. • Work closely with delivery to ensure SLAs and KPIs are met through all the service components. • Initiate service improvements with regards to availability, performance, service demand and cost. • Ensure all service deliverables are implemented and measured through service level metrics. • Identify and recommend reporting improvement, delivery projects, contract changes when required...