On-Site Service Technician

Essential Functions:



· Answer all service calls in a timely manner, providing excellent customer service.

· Perform PC Setup, install image and software applications; Disassemble and repair of assets; and the basic setup of IT devices

· Rack/stack network equipment in a data rack; Install patch cables to network devices; Troubleshoot performance issues of network devices;

· Provided device detail information to assessment management; Disassemble and reinstall defective equipment and RMA processes

· Use Skype, Teams, Zoom, Blue jeans and Outlook video conference applications; Follow established equipment testing

· Assist users with making call, meeting, test, search for conference room, search Global address book and so forth.



Additional Responsibilities:



· Manage user incidents routed from the Service Desk, or escalate where appropriate, ensur...