On-Site Solutions Associate

Job Summary

Responsible for daily executing of our service commitment and identifying customer’s needs as well as outlining specific goals to meet those needs.

Major Tasks, Responsibilities and Key Accountabilities

• Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
• Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
• Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints.
• Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
• Promotes the product line and services, and supports marketing campaigns. Serves as a subject‑matter ...