On-site technical support l2

We are looking a ON SITE TECH SUPPORT- L2 in México City.
Responsabilities:
Implement and maintain Aumovio's global System and Security Management Solutions
3rd level support tasks for SSM team related topics
Responsible for operational tasks & documentation within the SSM area
Knowledge management and knowledge transfer to local IT Administrator community
Troubleshooting, incident and problem management in the SSM area
Improvement of existing management systemsSkills:
Over 3 years of experience on site tech support L2
Advanced Level of English- C1 // MANDATORY
Well organized technical planning and problem-solving skills
Coordination skills
Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
High motivation to work in a challenging, global acting and multicultural team
Fluent in English (German a plus)
Knowledge of IT operation (Windows platforms, Active Directory, Software Dep...