On-Time Delivery Experience & Capacity Strategy Expert

Job Responsibilities

• Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
• Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity . Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
• Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfi...