Onboarding Account Manager (OAM)

Are you looking to make a difference in helping healthcare practices start, grow, and thrive?
ClinicMind is expanding our Onboarding Team, and we’re seeking passionate, organized professionals ready to set clear expectations, coach clients through change, and celebrate their success.

What You’ll Do

As an Onboarding Account Manager (OAM), you will be the first point of contact after contract signing, guiding clinics through the transition to ClinicMind. You’ll:

• Build relationships that balance empathy and accountability

• Conduct Getting Started and Check-In calls to manage expectations and progress

• Develop tailored onboarding plans and coach clients through training milestones

• Coordinate with Billing, Training, and Support teams to ensure seamless setup

• Track progress using Salesforce and manage follow-up tasks through the ClinicMind Task Manager

• Celebrate graduati...