Onboarding / customer support specialist

Onboarding / Customer Support Specialist
Prime XBT is a Top10 financial services provider offering a wide range of multi‑asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with Meta Trader 5 (MT5) provide our clients with a robust and versatile trading experience.
We are looking for an Onboarding Specialist/Customer support specialist to join our team to develop business opportunities to drive growth and market penetration.
The position does not involve aggressive cold sales, but rather helps new clients navigate the platform and ensures they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit.
Responsibilities Establishing effective communication with clients
Analyzing the end user experience based on data: customer feedback, support request analysis, service statistics and internal testing
Helping clients...