Job Description
Onboarding & Implementation Specialist
Location: Remote
Type: Full-Time
Reports To: Founder / Customer Success Lead
Company: Confidential SaaS Company
About the Role
We are seeking a highly personable, energetic, and organized Onboarding & Implementation Specialist to deliver a white-glove onboarding experience to every new customer of our software platform. This role is responsible for running 1:1 onboarding sessions, guiding customers through setup, and ensuring they feel confident using the product from day one.
If you love helping people, explaining tech simply, and making customers feel taken care of, you'll thrive here.
This is a high-visibility role with a direct impact on customer satisfaction, retention, and long-term adoption.
What You'll Do
Customer Onboarding (Primary Responsibility)
Conduct 30-minute live onboarding calls with every new customer.
Follo...
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