Onboarding Manager

Position Title: Onboarding Manager

Location: Hyderabad, India (Onsite, 5 days/week, CST)

Department: Workforce Experience

Reports to: Director, Workforce Experience

Job Overview

The Onboarding Manager leads, develops, and empowers a team of 6–10 fulltime Onboarding Specialists responsible for delivering a seamless, high-quality onboarding experience for U.S. clients across all time zones. This role ensures operational excellence, drives performance through data-backed coaching, and upholds compliance and customer service standards throughout the onboarding lifecycle.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and mentor a team of Onboarding Specialists to achieve individual and departmental performance goals, KPIs, and OKRs.
• Conduct weekly 1:1 meetings to review KPIs, perf...