Onboarding Specialist

Job Summary - US Healthcare (Night Shift - Work from Office/Onsite)

The Onboarding Specialist ensures a smooth and positive start to the patient journey by conducting welcome calls, verifying demographics and insurance, and completing program eligibility screening. This role requires strong communication skills, attention to detail, and a patient-focused approach.

Key Responsibilities

• Conduct outbound welcome calls and explain onboarding steps, appointments, and documentation
• Verify and update patient demographic information in EHR/CRM systems
• Perform insurance eligibility and benefits verification
• Screen patients for program eligibility and escalate complex cases as needed
• Document all interactions accurately while ensuring HIPAA and compliance adherence

Knowledge, Skills & Abilities

• Strong verbal communication and active listening skills
• Empathetic, patient-centric approach
• Wo...