Onboarding Specialist (Customer Experience)

The Role
As an Onboarding Specialist, you will play a critical role in shaping the first experience our customers have with Factorial.
This is not just implementation — this is where customers decide to fully adopt and believe in our product.
Note: This is not an HR onboarding role — it is a consultative, client‐facing role that is part of our post‐sales process.
One of your biggest challenges will be to deeply understand each client's processes, identify gaps, and translate their needs into a scalable and effective setup within Factorial — making them feel confident they made the right decision.
What will you be doing:
Own and lead the onboarding journey for new LATAM customers from kickoff to full activation
Design and execute a tailored onboarding roadmap for each client, aligning timelines, milestones, and success criteria
Guide clients through implementation via video calls and email, ensuring adoption of key features and workflows
Bring a co...