Onboarding Specialist

Onboarding Specialist (Call Center)
Location: On site
Shift: Evening/Night + Weekends (US/Canada Time Zones)
Job Summary:
Key Responsibilities:
We are seeking a Payment Operations Specialist (Onboarding Specialist) with prior call center or financial operations experience to manage and process supplier payments following predefined guidelines. This role focuses on accuracy, timely execution, and structured exception handling.
Key Responsibilities:
Process and complete supplier payments as per defined workflows and timelines
Conduct outbound calls to supplier accounts teams to verify and complete transactions
Monitor internal dashboards and prioritize tasks based on urgency and deadlines
Identify discrepancies (amount mismatches, declined transactions, missing information) and follow escalation protocols
Log all interactions and updates accurately within CRM and internal systems
Ensure strict adherence to operational guidelines and SLA requirements