Onboarding Specialist

Key Responsibilities Customer Onboarding & Enablement
Lead end-to-end onboarding for new Command customers, including account setup, driver and truck configuration, and seat assignment.
Conduct live walkthroughs and training sessions to ensure customers understand platform capabilities and best practices.
Validate customer readiness before go-live, ensuring all configurations are correctly set.
Customer Support & Relationship Management
Serve as the primary point of contact for Command customers post-onboarding.
Proactively monitor account health and usage to ensure feature adoption.
Address customer concerns, identify root causes, and provide accurate resolutions in a timely manner.
Build trusted relationships with fleet owners, dispatchers, and operations teams.
Platform Expertise & Troubleshooting
Maintain deep product knowledge of the Command Platform, Nav Pro, and related Trucker Path tools.
Troubleshoot issues related to routing, subscriptions...