Onboarding Specialist

Job opening descriptionOnboarding Specialist will be responsible for coordinating and executing client onboarding across multiple projects. The role focuses on preparing training materials and knowledge bases, supporting tool setup (CRM/helpdesk), coordinating stakeholders (Sales, Operations, QA, Trainers, Clients), and ensuring smooth project launches.
This position plays a key role in standardizing onboarding processes and improving training quality across WOW24-7 projects.

Requirements:

• 2+ years experience in customer support, onboarding, training, or operations (BPO/outsourcing is a strong plus)
• Strong organizational and coordination skills
• Experience creating documentation/knowledge bases / training materials
• Confident written and spoken English (B2+ / C1 preferred)
• Ability to manage multiple projects simultaneously
• Experience with CRMs / helpdesks (Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, etc.)
• ...