Onboarding Specialist

Onboarding Specialist will be responsible for coordinating and executing client onboarding across multiple projects. The role focuses on preparing training materials and knowledge bases, supporting tool setup (CRM/helpdesk), coordinating stakeholders (Sales, Operations, QA, Trainers, Clients), and ensuring smooth project launches.
This position plays a key role in standardizing onboarding processes and improving training quality across WOW24-7 projects.
Requirements:
2+ years experience in customer support, onboarding, training, or operations (BPO/outsourcing is a strong plus)
Strong organizational and coordination skills
Experience creating documentation/knowledge bases / training materials
Confident written and spoken English (B2+ / C1 preferred)
Ability to manage multiple projects simultaneously
Experience with CRMs / helpdesks (Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, etc.)
Strong attention to detail and structured thinking
Comfortable working w...