One Stop Solution Officer

ROLE PURPOSE

The OSS Officer is responsible for providing complete support to assigned dealers through a single point of contact.

The officer ensures smooth handling of orders, replacements, spare parts, and dealer communication, and maintains strong dealer relationships.

The objective of this role is to ensure that dealers receive quick solutions, accurate information, and timely follow-up without contacting multiple departments.

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KEY RESPONSIBILITIES

1. Order Management

• Receive and verify dealer orders

• Confirm model, variant, color, and quantity

• Coordinate with production, dispatch, and logistics teams

• Provide dispatch timelines and updates

• Track delivery and confirm receipt with dealer

• Record delivery feedback

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2. Replacement & Warranty Coordination

• Register replacement or warranty cases

• Arrange pickup th...