Online Channel Manager

About the Role

An E-Commerce Manager is responsible for driving online revenue growth by developing and executing strategies that optimize website and e-commerce platform performance, enhance customer experience (UX), and increase digital sales. This role ensures smooth day-to-day online operations while supporting sales and marketing initiatives.

Duties and Responsibilities

1. Customer Care

• Receive, process, and organize shipments and deliveries for accurate order fulfillment
• Prepare and dispatch orders within 24 hours
• Address and resolve online customer inquiries and complaints in a professional manner
• Double-check parcels prior to shipment to prevent returns or bounced-back orders
• Promote George's physical stores whenever applicable
• Ensure prompt and courteous responses to customer messages and inquiries

2. Inventory Management

• Restock low or depleted items on the e-comme...