Online Client Relations Apprentice

Overview

Join us as a Client Experience Apprentice (CEA) and support our clients' success by being the primary contact post-onboarding, building relationships, and enhancing satisfaction.

Key Responsibilities

• Skills Development: Engage in daily role-plays and customer service drills to boost communication skills.
• Client Engagement: Perform regular check-ins to evaluate client satisfaction and service usage.
• Proactive Oversight: Schedule interactions based on client needs and monitor feedback trends.
• Issue Management: Collect client insights and escalate unresolved issues for prompt resolution.
• CRM Maintenance: Keep accurate records of client interactions and assist in report preparation.

Success Metrics

• Number of client conversations and check-ins
• Resolution time for client issues
• Client satisfaction scores (CSAT)