Job Description
Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda.
We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are seeking for a proactive and results-driven Online Collector will be responsible for recovering overdue loan payments through digital channels, negotiating repayment plans and ensuring compliance with financial regulations.
Key Responsibilities Debt Collection & Account Management Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
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