Online Customer Service Representative

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Provide accurate, valid, and complete information by using the right tools and methods
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Collaborate with internal departments to resolve complex issues
• Go the extra mile to engage customers and enhance their experience

Qualifications

• At least High School Graduate old curriculum or SHS
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and ac...