Online Customer Support

About the role

Radenta Technologies, Inc.' is seeking an enthusiastic and customer-oriented Online Customer Support professional to join our team in Bagong Ilog, Pasig City, Metro Manila. In this full-time position, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.

What you'll be doing

1. Responding to customer inquiries and resolving issues via various communication channels, including email, chat, and social media
2. Providing accurate and timely information to customers, ensuring their questions and concerns are addressed effectively
3. Identifying and escalating complex issues to the appropriate team or department
4. Documenting customer interactions and maintaining accurate records
5. Proactively identifying opportunities to enhance the customer experience
6. Collaborating with cross-functional teams to improve processes and procedures
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