Online Platform Team Leader Trainee

Job description

WE'RE HIRING

Online Platform Team Leader Trainee

Are you ready to grow into a leadership role in e-commerce customer service? Join us and develop the skills to become a future Customer Service Team Leader

Key Responsibilities

• In-Depth Learning & Rotation: Over a 6–12 month training program, rotate through Customer Service, After-Sales, and Claims to master frontline operations and company SOPs
• Assist in Management: Support the Team Leader with daily tasks like scheduling, attendance tracking, new staff training support, and performance data collection
• Complex Issue Handling: Help resolve high-risk customer complaints and claims escalated by CSRs, learning risk control and crisis management
• Process Improvement: Use frontline experience to suggest ways to improve team efficiency, service quality, and business processes
• Project Involvement: Participate in short-term projects aimed at service qua...