Online Support Associate

About the role

We are seeking a talented Online Support Associate to join our dynamic E-WORLD STAFFING SERVICES' team based in Manggahan Pasig City Metro Manila. As an Online Support Associate, you will be responsible for providing exceptional customer service and technical support to our valued clients via various digital channels. This is a full-time, permanent position that offers opportunities for growth and development within our thriving call centre and customer service operations.

What you'll be doing

• Provide prompt and courteous customer service to clients via phone, email, chat, and other digital platforms
• Troubleshoot and resolve customer inquiries and issues in a timely and efficient manner
• Maintain accurate records and documentation of all customer interactions
• Identify and escalate complex or unresolved cases to the appropriate team members
• Contribute to the continuous improvement of our customer support pr...