Online Support Representative

Job Description

We are looking for a Customer Support Representative who will handle and resolve customer inquiries through chat, email, and inbound calls. The role requires professionalism, strong communication skills, and the ability to deliver excellent service while adhering to company standards.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and inbound calls in a professional and timely manner.
• Follow company protocols and process flows to provide accurate and satisfactory solutions.
• Participate in company-provided training essential for handling customer queries.
• Guide users through technical troubleshooting procedures using company SOPs.
• Engage with customers proactively, demonstrating a positive and professional approach.
• Document and track customer inquiries, complaints, and resolutions in the company database.
• Conduct follow-ups through calls or emails to ensure concerns ...