Onsite Government SaaS Support Specialist

A government services provider is seeking a Customer Support Specialist to join their team in Edmonton, Canada. This role involves being the first point of contact for customers, providing assistance with technical issues and inquiries. Key responsibilities include troubleshooting basic issues, documenting incidents, and escalating more complex cases. The ideal candidate will have a high school diploma, 1-2 years of technical support experience, and strong communication skills. This is a full-time onsite position with competitive compensation and benefits.
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