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Onsite LEVEL 2 Engineer - Atico

Zemsania Global Group
Full-time Lima, Lima Ingeniería y tecnología
Posted:
March 03, 2026
Location:
Lima, Lima, Peru

Job Description

  1. Troubleshoot issues to resolve or escalate to resolver group specialists.
  2. Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
  3. Obtain User acceptance of completion to close the Request/Incident.
  4. If a User does not acknowledge the completion after Excis attempts to contact the User to obtain acceptance 3 times (over 3 business days within the user’s time zone unless otherwise requested), then Partner will deem the Request/Incident completed and close the Ticket.
  5. IMAC/D – Install, Move, Add & Change / decommission.
  6. Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor.
  7. Desk Side Support - Provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.
  8. Spares Management – Management of stock in dedicated sites.
  9. Printer Support – Basic H&E support and co-ordination with managed print se...

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Job Overview

Job Type: Full-time
Location: Lima, Peru
Posted: March 03, 2026
Deadline: April 12, 2026