Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.

Tasks and Responsibilities

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
• Act as the primary onsite point of contact for end-user IT issues
• Troubleshoot incidents and service requests via ticketing system (ServiceNow)
• Deliver prompt and professional user support (desk-side and remote)
• Document all activities and resolutions accurately in the ticketing system
• Support IT onboar...