Onsite User Support at Roche

Confidential
Full-Time Ghana, Ghana Computer Occupations
Posted:
June 05, 2026
Location:
Ghana, Ghana, Ghana

Job Description

Provides Deskside support to all end users; providing resolution to end users or escalation to 3rd level support.

Your key activities will include:

  • Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization

  • Receive incoming incidents and requests, records in tickets, and resolves in adequate time frame, ensuring expected customer satisfaction and investigates, troubleshoots and resolves reported problems in a timely and efficient manner as well as open, track and closes call and change tickets

  • Presents complex technical information to a nontechnical audience in a clear and easy to understand manner and supports single business/technical applications, and presents and explains the benefits and features, as well as the technical specifications of a product
  • ...

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    Job Overview

    Job Type: Full-Time
    Location: Ghana, Ghana
    Posted: June 05, 2026
    Deadline: July 15, 2026