Operador de Assistência

Assistance Operator – Inbound (m/f)

Key Responsibilities:

• Customer service at national and international level;

• Telephone assistance;

• Management of several processes simultaneously;

• Monitoring of different processes, ensuring procedural compliance and ensuring that all requirements are met;

• Document analysis and validation and/or framework in accordance with contract guarantees.

Candidate profile:

• Minimum qualifications at the 12th year level/Technical Course (eliminatory factor);

• Good knowledge of English (eliminatory factor);

• Previous experience in customer support in a contact center context (preferred factor);

• Good communication, organization and interpersonal skills;

• Strong customer orientation;

• Immediate availability.