Operation Executive (LC/ Shipment/ Sales Support)

Responsibilities

• To coordinate and process customers’ orders with efficiency enabling faster turnaround time.
• Manage selected key sales accounts.
• Assist salesperson in charge to achieve sales target.
• Handle and attend to customer’s enquiry and complaints.
• Provide customer support and maintain good customer service.
• Handle all customer’s orders and enquiry, receive and process orders, issue SOC timely.
• Monitor and follow up on back-orders, handle shipping discrepancy.
• Coordinate with warehouse on pick/ pack of goods according to shipping schedule.
• Coordinate closely with forwarders and arrange shipment of customer orders on time.
• Ensure accuracy in shipping documentations and endorsements.
• Check accuracy of invoices and charges from forwarder, entry into system.
• Book and arrange vessels on time and on schedule.
• Ensure LC accuracy and proper, on ti...