Job Description
Opportunity
As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Your main responsibility is:
Book and operate tours with accuracy within budget.
Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Make sure to keep strong relationships with suppliers.
Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
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