Operation Manager

REST Solution
Full-time Ayala Alabang, Metro Manila Other-General
Posted:
March 03, 2026
Location:
Ayala Alabang, Metro Manila, Philippines

Job Description

Company Overview
REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service that goes beyond mere delivery of IT support.
Our engineers go the extra mile to enable you to reach your business goals with ease.
Job Summary
The Operation Manager owns end-to-end service delivery across Tier 1 to Tier 3 teams. You will lead the Team Leads (T1T3), standardize and improve operational processes, and ensure that SLAs, CSAT, and quality targets are consistently met. Youll drive incident, request, problem, and change practices (ITIL-aligned), oversee workforce planning and shift coverage, manage escalations, and collaborate with the CTO on strategy, tooling, compliance, and continuous impro...

Apply for this Job

Submit your application for the Operation Manager position at REST Solution.

Apply Now Save for Later

Job Overview

Job Type: Full-time
Location: Ayala Alabang, Philippines
Posted: March 03, 2026
Deadline: April 12, 2026