Operation Manager

Company Overview
REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service that goes beyond mere delivery of IT support.
Our engineers go the extra mile to enable you to reach your business goals with ease.
Job Summary
The Operation Manager owns end-to-end service delivery across Tier 1 to Tier 3 teams. You will lead the Team Leads (T1T3), standardize and improve operational processes, and ensure that SLAs, CSAT, and quality targets are consistently met. Youll drive incident, request, problem, and change practices (ITIL-aligned), oversee workforce planning and shift coverage, manage escalations, and collaborate with the CTO on strategy, tooling, compliance, and continuous impro...