Operation Manager

Job description

● Manage daily operations of customer service projects and call center activities to ensure smooth execution.
● Lead project planning, client communication, role allocation, and human resource management.
● Drive continuous process optimization to improve resource utilization and reduce operational costs.
● Conduct staff training, coaching, and performance evaluations to enhance overall team performance.
● Develop and implement operational strategies to improve efficiency and service quality.
● Analyze operational data (such as CMS reports and KPIs) and provide practical improvement recommendations.
● Collaborate with cross-functional teams to ensure operational goals align with company strategy.
● Participate in solution design and client presentations, demonstrating strong project management and operational capabilities.
● Manage key client (principal/client-side) relationships to ensure effective communication and project d...