Operation Manager - Reputed Publishers, Book distribution, NGO Industry - Mumbai - Maharashtra - India - 5 Lakhs - Ashwini - 9152028142

JOB DETAILS

1.Attend phone calls from Customers etc. and respond to their queries after consulting concerned departments (like accounts or production). Calls are related to Orders, Payment, seasonal orders, Calendar, Diaries orders and general inquires.
2.Follow up with customers for payment of their outstanding amounts.

3.Ensuring monthly dispatch of promotional materials, accounts statements and inventory to our customers.

4.Responsible for admin / order desk email id which is printed in all our books. By referring to previous mails and study the nature of queries /replies etc.

5.Updating all customers with order acceptance, dispatch details and follow-up on closure of orders.

6.Informing respective Warehouse(s) about urgent orders and special request from the valuable customers or key customers for their orders.

7.Details of Consignment dispatched - providing details to customers and following up with transporter...