Operation Manager

Job Summary

We are seeking a hands-on Operations Manager to oversee daily operations at our interactive gaming experience. You will lead the floor team, manage schedules, and ensure a safe, engaging, and seamless experience for all players, especially during peak periods.

Responsibilities

• Lead and supervise floor team members during shifts to deliver a seamless and engaging player experience
• Manage staff scheduling and team coverage to optimize operational efficiency and meet peak demand
• Train, coach, and evaluate team performance to enhance service quality and adherence to standards
• Communicate game rules and safety procedures clearly to players to ensure compliance and a safe environment
• Manage bookings and respond to customer enquiries promptly to maximize customer satisfaction
• Monitor attendance and operational performance metrics to identify areas for improvement and ensure smooth operations ...