operation manager/assistant manager

Job Summary

The Operations Manager is responsible for overseeing daily business operations, ensuring efficiency, service quality, compliance, and achievement of company objectives.

Key Responsibilities

• Plan, coordinate and manage daily operational activities.
• Ensure smooth workflow across departments.
• Monitor KPIs, productivity, and operational costs.
• Develop and implement operational policies and procedures.
• Manage manpower planning, scheduling, and performance.
• Handle customer escalations and ensure service excellence.
• Ensure compliance with safety, company policies, and regulatory requirements.
• Prepare operational reports and present to management.
• Identify process improvements and drive efficiency initiatives.
• Support business expansion and project implementation.

Requirements

• Bachelor's degree in Business, Management, or related field. <...