Operation Officer

We are seeking a proactive and detail-focused Operations Executive – Night Shift to support USA-based client operations from our BPO back-office. This role is essential in ensuring seamless operational continuity during U.S. non-business hours. The ideal candidate will demonstrate strong English communication skills, hands-on experience in remote operations coordination, vendor management, and real-time issue resolution within a fast-paced outsourcing environment.
Key Responsibilities
Night Shift Operations Support:
Monitor and oversee operational activities for U.S.-based client locations during night shift hours.
Ensure uninterrupted service delivery and respond promptly to operational issues or escalations.
Client & Vendor Coordination
Coordinate with third-party vendors and service providers for maintenance and operational support.
Ensure vendor performance aligns with defined SLAs, quality benchmarks, and turnaround times.
Incident & Escalation Manageme...