operation officer

The OPERATION OFFICER is responsible for the overall planning, coordination, and supervision of daily resort operations. This role ensures efficient service delivery, guest satisfaction, staff performance, safety compliance, and smooth coordination among all departments. The OPERATION OFFICER works closely with Management to achieve operational goals, control costs, and maintain high service standards.

Key Duties and Responsibilities Overall Resort Operations

• Oversee and manage daily resort operations to ensure smooth and efficient workflow
• Ensure all resort facilities, attractions, and services are operational and well-maintained
• Implement operational policies, procedures, and service standards
• Monitor guest experience and resolve complaints or operational issues promptly

Staff Management & Supervision

• Supervise department heads, supervisors, and frontline staff
• Ensure proper staffing, scheduling, atte...